Paying For Your Order
Please check your Bill To and Ship To information. Check all of your
items to make sure you order is correct. Then, tell us which credit card
you're using, what the number on the card is, when your card will
expire, the name on the card, and your CVC number.
A CVC number is a verification number the credit card companies use
to verify that you are who you say you are. Ok! Look on the back of your
card in the signature block. Those last three numbers printed in the
block are your CVC numbers. If you have an American Express card there
are four numbers on the front of your card printed in black. Use those.
When will I get my order?
Most in stock items are shipped by ground within 3 business days
after PoodlesGalore.Com receives’s it. Unless it is a hand made order
then the shipping time will be noted in the description.
PoodlesGalore.Com use’s UPS and US Postal Service to ship most packages.
Except for holiday periods, like Christmas, you should have your in
stock items within 8 to 9 business days. If you need your items faster,
please let us know and PoodlesGalore.Com will attempt to accommodate
your wishes.
How much does it cost to ship an order?
UPS and US Postal Service rates are based on the, the size, and the
destination of the package. PoodlesGalore.Com will attempt to send your
purchase the most economical way with consideration for both the size
and with of the items that you have chosen.
Our shipping rates are figured the same way as UPS & US Postal
Service, including surcharges. PoodlesGalore.Com charge by with, size,
and destination. The rate is then added to your invoice.
Why can't all items be shipped by air?
The least expensive method to ship packages is by ground shipment.
This saves you money. However, sometimes you want something faster, and
you are willing to pay a higher price, but PoodlesGalore.Com still
cannot ship what you wanted. What's up with that?
Some of the items PoodlesGalore.Com sells are classified by the
federal government as ORM-D. These are chemicals, such as, blade
cleaners or coolants that contain flammable material. All flammable
chemicals are restricted from air shipments.
Return Policy and Procedures:
Purpose
PoodlesGalore.Com understands some customers may not be satisfied
with their purchases, and PoodlesGalore.Com understands all
manufacturers have a small percentage of products that may have defects.
Knowing that, PoodlesGalore.Com has developed this policy with two
objectives. First, our customers must be taken care of in a prompt
manner.
PoodlesGalore.com will ensure they get (a) the right items they need,
(b) by getting a replacement item, or (c) by getting a refund as soon as
possible. Second, PoodlesGalore.Com must protect the profits of our
company. PoodlesGalore.Com will do our best to see our customers get
what they want when they want it. PoodlesGalore.Com will help our
customers by suggesting items that fit their needs. And,
PoodlesGalore.Com will do our best to buy quality products from
reputable manufacturers.
Customer Resolution
Merchandise Returned Within 30 Days From The Date of Purchase
PoodlesGalore.Com will accept the return of merchandise within 30
days from the date of purchase, provided the product returned is in a
saleable condition and not a special requested item or a seasonal
purchase. All boxes, packaging, and accessories must be returned. The
original purchase invoice, or a copy, must accompany the return. All
returns are at the customers expense, each item must be returned with
all of its original packaging and be saleable. The return must be
inspected before applying credit or before giving the customer a
replacement or a refund.
Merchandise under the Manufacturer's Warranty Period must be returned
to the Manufacturer for repair or replacement.
The Manufacturer may deem merchandise that has failed due to improper
operation or use, customer neglect, lightning damage or other acts of
God, or incidental damages may not be accepted as a repair or return.
NOT RESPONSIBLE FOR ERRORS AND OMISSIONS
